Clients often ask us to look at streamlining their induction process. They want a system that takes over key aspects of training while keeping a progress record for individual new hires.
One project, for a large construction business in Finland, stood out for us.
The client has won significant new contracts from extremely well known corporate customers and was expanding its payroll fast to meet demand. Each new hire needed an understanding of the way the client creates and stores its documentation. New starters were expected to learn a great deal in a short space of time, and it was becoming difficult to fit this part of the training in as face-to-face sessions.
Our client’s problem was perfectly suited to the Learning Line, which automates the training process but allows for human intervention at any point and gives participants control over how fast they go.
Having analysed the client’s documentation processes, we wrote and edited a series of plain English guides that new starters could run through at work, on their mobiles while commuting, or in the odd five-minute break.
The final part of the project was an automated assessment that connected Google Docs to the Learning Line. It consisted of a simple scenario that required the user to create the correct documentation in the correct format and then store it in the right place. If they completed the task correctly, their trainer received a message saying that the training has worked and the assessment has been completed.
We published these through the Learning Line, giving benefits of:
- Learner autonomy. Each user maintained a sense of control over their own progress
- Trainers had an overall view of progress via their own dashboard, and the ability to drill down to see individual progress
- Trainers were freed up to spend more time on other training areas